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CaptionCall - Life is Calling

About CaptionCall

CaptionCall is a revolutionary telephone for anyone who has difficulty hearing on the phone. Hearing loss affects millions of Americans for many different reasons such as age, illness, injury, loud working conditions, and military service.  It does not, however, have to limit the quality of their phone conversations. CaptionCall makes it easy to communicate confidently with friends, family and colleagues by phone.

Similar to captioned television, CaptionCall communication assistants use voice recognition technology to quickly provide written captions of what callers say on a large, easy-to-read screen. Plus, CaptionCall offers exceptional sound quality with amplification and customizable audio settings to match an individual’s unique hearing loss.
The CaptionCall phone, combined with free captioning service and our red-carpet service (free delivery, installation, in-home training by a friendly CaptionCall Trainer, and ongoing customer support) enables people to use the phone again with confidence.


8 interesting facts about CaptionCall

  1. CaptionCall is the most recommended captioned telephone solution by Hearing Care professionals.

  2. Over 5000 Hearing-care professionals recommended CaptionCall for their patients within the last year.

  3. CaptionCall has hundreds of local representatives that service customers across the country.

  4. All CaptionCall Installers/Trainers are CaptionCall employees, not contractors or third-party vendors.

  5. The CaptionCall captioning service is the most widely used captioning telephone service in the United States.

  6. CaptionCall operates eight U.S. based centers to caption telephone calls.

  7. CaptionCall Communications Assistants go through rigorous training before being allowed to caption telephone calls.

  8. CaptionCall has dedicated U.S. based Customer Support and Technical Support teams available 7 days/week, 365 days/year.


CaptionCall users talk about how CaptionCall helps them stay connected.


CaptionCall supports free captioned telephones

When CaptionCall launched in 2011, we offered the CaptionCall phone free to eligible users. Captel, Hamilton Captel and Sprint Captel lobbied the Federal Communications Commission (FCC) to require individuals to pay at least $75 for a captioned phone to qualify for the service. Historically, they all charged $200-$595 for their captioned phones. The FCC adopted this rule in August of 2014.

CaptionCall, filed a Stay Request in the D.C. Circuit Court of Appeals, arguing this FCC regulation requiring a charge for captioned phones violates the rights of people with hearing loss as guaranteed by the American’s with Disabilities Act. The Court agreed with CaptionCall and eliminated the rule that customers must pay $75 to qualify. CaptionCall continues to provide the CaptionCall phone, service, in-home setup and education as well as ongoing service at no cost to all eligible people.