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CaptionCall - Life is Calling

Healthcare Professionals

Program Overview

We invite you to share CaptionCall with your hearing-impaired patients absolutely free.  Help them stay socially engaged by using the phone with confidence!

Getting Started

Getting started as a CaptionCall Provider is easy – just click on the ‘Register Now’ button shown below and submit your contact information.  Your local CaptionCall Specialist will contact you to schedule a brief consultation and provide you with brochures and certification/order forms.

Provider Resources
Ordering More Certification Forms

To order more pre-populated, printed certification forms, or to request an electronic pre-populated version of the form, simply contact your local CaptionCall Representative or call toll-free at 1-877-557-2227.  A generic sample of the certification form can be obtained by clicking the Certification Form button.

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Marketing Support

A variety of marketing support materials are available at no-cost to introduce the free CaptionCall offer to your patients including patient brochures, direct mail inserts, along with materials for use on your website.

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 Article:  The Impact of Hearing Loss on Your Health

Hearing loss, left untreated, significantly impacts one’s ability to stay socially engaged, often leading to loneliness and isolation – the precursors for many serious health risks.  Recent research suggests that hearing loss may play a much bigger role in our overall health than previously thought…

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Introducing CaptionCall to Your Patients

It’s easy to engage your patients with CaptionCall, and only takes a minute.  The process can be done by the hearing care professional, or by the front office staff.  It starts with a simple question.

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Free with Professional Certification

For your patients to qualify for the free CaptionCall phone and service, they must obtain certification from a healthcare professional in your office, certifying that they have hearing loss and need CaptionCall to communicate effectively by phone.  Once you’ve registered as a CaptionCall Provider, you will receive certification forms pre-populated with your practice information and your unique promo code.  To see a sample of a generic certification form, click on the ‘Certification Form’ button.
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Anyone who has trouble using the telephone due to hearing loss is a good candidate for CaptionCall.  There is no predetermined decibel threshold to qualify.  Your patient must simply have a hearing loss that, in your professional opinion, necessitates the use of captioned telephone service to communicate effectively by phone. 

System Requirements

  • CaptionCall Phone – the qualified individual will need a standard home phone line and an Internet connection. 
  • CaptionCall Mobile – they will need a CaptionCall account, an Apple® iPad2 or later, and a Wi-Fi or cellular Internet connection.

How to Order CaptionCall

To order CaptionCall for your patients, complete the professional certification form referenced above and fax to 1-888-531-1906 or
1-888-778-5838 or email to certification@captioncall.com.  When we receive the form, a CaptionCall representative will contact your referred patient to schedule the delivery and installation of a free CaptionCall phone.  There are no other forms to submit!

Who Can Certify Hearing Loss

The FCC accepts certification of hearing loss from the following professionals:
  • Audiologist
  • Ear, Nose and Throat
  • Family Physician
  • General Practice
  • Geriatrician
  • Gerontologist
  • Hearing Instrument Specialist
  • Internal Medicine
  • Nurse Practitioner
  • Otolaryngologist
  • Pediatrician
  • Physician Assistant
If you are not currently providing the free CaptionCall phone and service for your patients, please visit www.captioncallprovider.com or call 1-877-557-2227 to get started.