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CaptionCall - Life is Calling

VA and DOD Audiology Professionals

Doctor 03Program Overview

The VA and DOD are authorized to offer the CaptionCall phone to patients at no cost.  We invite you join the many VA and DOD Audiology Clinics who are sharing CaptionCall with their hearing-impaired patients.  Help your patients stay socially engaged by using the phone with confidence!
 

Getting Started

Getting started is easy – just click on the ‘Register Now’ button shown below and submit your contact information.  Your local CaptionCall Specialist will contact you to schedule a brief consultation and provide you with patient brochures and certification/order forms.  There are no contracts to sign, no inventory to stock, no insurance forms to complete, and no customer support requirements.  We take care of everything.
 
  

Provider Resources
 
Ordering More Certification Forms

To order more pre-populated, printed certification forms, or to request an electronic pre-populated version of the form, simply contact your local CaptionCall Representative or call toll-free at 1-877-557-2227.  A generic sample of the certification form can be obtained by clicking the Certification Form button.


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Article:  The Impact of Hearing Loss on Your Health

Hearing loss, left untreated, significantly impacts one’s ability to stay socially engaged, often leading to loneliness and isolation – the precursors for many serious health risks.  Recent research suggests that hearing loss may play a much bigger role in our overall health than previously thought…


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Red-Carpet Service

At CaptionCall, we go the extra mile to ensure that your patients receive our red-carpet service.  We recognize that older adults are often uncomfortable with new technology, so we do everything possible to make it easy and stress-free for them to get started with CaptionCall.


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Introducing CaptionCall to Your Patients

It’s easy to engage your patients with CaptionCall, and only takes a minute.  The process can be done by the hearing care professional, or by the front office staff.  It starts with a simple question.


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CaptionCall Quarterly VA/DOD Audiology Newsletter

Read the latest information about CaptionCall


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Free with Professional Certification

For your patients to qualify for the free CaptionCall phone and service, they must obtain certification from a hearing-care professional in your office, certifying that they have hearing loss and need CaptionCall to communicate effectively by phone.  Once you’ve registered as a CaptionCall Provider, you will receive certification forms pre-populated with your clinic’s information and unique promo code.  To see a sample of a generic certification form, click on the ‘Certification Form’ button.
 
 
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Eligibility

Anyone who has trouble using the telephone due to hearing loss is a good candidate for CaptionCall.  There is no predetermined decibel threshold to qualify.  Your patient must simply have a hearing loss that, in your professional opinion, necessitates the use of captioned telephone service to communicate effectively by phone. 
 

System Requirements

  • CaptionCall Phone – the qualified individual will need a standard home phone line and an Internet connection. 
  • CaptionCall Mobile – they will need a CaptionCall account, an Apple® iPad2 or later, and a Wi-Fi or cellular Internet connection.
 

How to Order CaptionCall

To order CaptionCall for your patients, complete the professional certification form referenced above and fax to 1-888-531-1906 or
1-888-778-5838 or email to certification@captioncall.com.  When we receive the form, a CaptionCall representative will contact your referred patient to schedule the delivery and installation of a free CaptionCall phone.  There are no other forms to submit!
 

Who Can Certify Hearing Loss

The FCC accepts certification of hearing loss from the following professionals:
  • Audiologist
  • Ear, Nose and Throat
  • Family Physician
  • General Practice
  • Geriatrician
  • Gerontologist
  • Hearing Instrument Specialist
  • Internal Medicine
  • Nurse Practitioner
  • Otolaryngologist
  • Pediatrician
  • Physician Assistant
 
If you are not currently providing the free CaptionCall phone and service for your VA or DOD patients, visit www.captioncallprovider.com or call 1-877-557-2227 to get started.